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Information Technology

Incident manager

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Description of the job position

  • Monitoring and identifying incidents in real-time.
  • Rapid and effective response to incidents with minimal operational impact.
  • Analyzing and identifying the root causes of incidents.
  • Coordinating with various teams for effective incident resolution.
  • Maintaining detailed records of incidents and actions taken.
  • Developing and implementing steps to prevent incident recurrence.
  • Providing training and guidance to employees on best practices for incident management.
  • Continuously evaluating and improving existing incident resolution processes and policies.
  • Managing escalated issues and ensuring swift resolution.
  • Ensuring effective communication during incidents.
  • Regularly reporting to management on incidents and actions taken.
  • Coordinating with suppliers and external partners in incident resolution.
  • Developing and testing emergency management plans.
  • Initiating projects to improve the organization's resilience and response capabilities.
Salary range for related positions in category Information Technology

Low salary

2,146 BGN

Average salary

3,898 BGN

High salary

6,288 BGN

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