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Top Management

Call Centre Director

Average net monthly salary in Bulgaria is
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80% of people earn:
2,044 - 10,168 BGN
10% earn less lthan 2,044 BGN
10% earns more than 10,168 BGN

Salaries in the survey are expressed in net.

Based on the Zaplatomer.bg salary survey, 80% of people on the Call Centre Director position in the Bulgaria earn between 2,044 BGN and 10,168 BGN monthly net.

10% of employees earn less than 2,044 BGN and 10% of people earn more than 10,168 BGN.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of the job position

  • Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
  • Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
  • Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
  • Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
  • Collaborate with other departments to align call centre activities with broader company objectives and strategies.
  • Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
  • Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
  • Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
  • Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
  • Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
  • Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director - Top Management in the labour market

In the salary ranking,
the job position takes

9. place

Women representation in position

n/a

Average age of respondent by position

n/a

660. place

Fabric Cutter

Textile, Leather, Apparel Industry

Salary group 1

835 - 1,589 BGN

10. place

Sailor

Transport, Haulage, Logistics

Salary group 2

1,611 - 11,348 BGN

9. place

Call Centre Director

Top Management

Salary group 2

2,044 - 10,168 BGN

8. place

Technical Director

Top Management

Salary group 2

2,451 - 11,531 BGN

1. place

Lead developer

Information Technology

Salary group 3

4,572 - 12,107 BGN

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