Top Management

Call Centre Director

Average net monthly salary in Bulgaria is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

2,163 - 10,360 BGN

10% earn less lthan 2,163 BGN

10% earns more than 10,360 BGN

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Zaplatomer.bg salary survey, 80% of people on the Call Centre Director position in the Bulgaria earn between 2,163 BGN and 10,360 BGN monthly net.

10% of employees earn less than 2,163 BGN and 10% of people earn more than 10,360 BGN.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of the job position

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director - Top Management in the labour market

In the salary ranking,
the job position takes

8. place

Women representation in position

n/a

Average age of respondent by position

n/a

660. place

Fabric Cutter

Textile, Leather, Apparel Industry

835 - 1,613 BGN

9. place

Technical Director

Top Management

2,291 - 12,170 BGN

8. place

Call Centre Director

Top Management

2,163 - 10,360 BGN

7. place

IT Manager

Management

2,690 - 11,002 BGN

1. place

IT Director

Top Management

3,978 - 12,753 BGN

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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